The Beauty Retouch panel has been successfully tested with the following officially licensed versions of Adobe® Photoshop®: CS6, CC2014, CC2015, CC2017 and CC2018, on both Mac OSX and Windows-based computers.
The Beauty Retouch panel is a digitally downloaded product, and as such, cannot be returned as stated in our Terms & Conditions.
Please verify that your system and software are capable of running the Beauty Retouch panel by downloading our free Pixel Juggler panel.
If you can successfully instal the Pixel Juggler panel, the Beauty Retouch panel will be easily installed and function as intended as well.
99.9% of our happy customers had no issues installing and running both our panels; and we are always able to assist in troubleshooting for the other 0,01%.
Make sure to check our FAQ page if you run into any installation issues - we have covered all possible technical problems there.
If you can't find the answer, please submit a ticket explaining the issue in as much detail as possible, attach a screenshot of the error you're getting via your Dropbox or via tinypic.com in the body of your ticket message.