Please use the Member Account > Reset Password option in the top menu of our RA Lab website.
Reason #1: Forgot Your Password
Please reset your password via this page: Lost Password
Reason #2: Not Receiving Our Emails
If you are not receiving the password reset email, please check this FAQ page: Not Receiving Our Emails
Reason #3: Clear Your Cache
If you have reset your password, but keep getting looped back to the Private Pages notification page, please:
a) Clear your browser’s Cache and Cookies (see the Chrome example screenshot below);
b) Log in using your browser's Incognito Mode or Private Browsing.
Clearing Your Cache:
In Google Chrome, for example, you can do that via Chrome > Clear Browsing Data…
If None Of The Above Helped
If none of these suggestions have helped, please submit a Support Ticket and our awesome Support Team will be happy to assist.
Please keep in mind that we are a small team of artists, and we handle all support tickets during our working hours in accordance with our Support Policy under the First Come, First Served service policy.