Solution #1: Reset Your Password
If you don't remember your password, please do not type an incorrect password more than 3 times, simply Reset Your Password.
You can do that via the main website menu under Your Account > Reset Password
Solution #2: Not Receiving Our Emails
If you are not receiving the password reset email, please check this FAQ page: Not Receiving Our Emails.
Solution #3: Clear Your Browsing History
If you have reset your password but are still getting the “Incorrect Password” error, please simply clear your browser’s Cache and Cookies – your browser might be looping you back to the same incorrect page.
If None Of The Above Helped
If none of the above steps helped, please submit a Support Ticket and our designated Support Team will be happy to assist.
Please keep in mind, that we are a small team of artists, and we handle customer tickets during our working hours, under the First Come, First Served service policy.