You'll find a comprehensive overview of all your subscriptions, including canceled or expired (On Hold) Subscriptions, by navigating to Subscriptions in your Member Account.
From here, you can Add or Change your Payment Method, Cancel and Reactivate, Renew (prepay), and Pay (extend) your Subscription.
Your first Subscription cycle (year or month, depending on the payment option you chose at the time of the purchase or upgrade) is included in your original purchase of the UXP panel.
🔴 An active Maintenance and Support subscription is required to activate and use the panel in Photoshop as per our Software Product License.
After the first year/month, you will be prompted to pay for the next cycle of your subscription to be able to activate the panel in Photoshop again.
Add or Change Your Payment Method
Before Reinstating, Renewing, or Paying for the next cycle of your Subscription, click the Add Payment button to input the preferred payment method for the upcoming charges.
Pay Your Expired Subscription
When the paid Subscription cycle (annual or monthly) expires, you will not be able to activate and/or use your RA Panel in Photoshop.
To pay for the next cycle of your Subscription, press the View button across the Subscription that has expired and needs a renewal payment (its status should be On Hold).
On the next page, press Pay button in the Related Orders section at the bottom of the page.
📌 Important! After you reactivate your Subscription, please be sure to Reset Your License Activations as described here.
Renew Now
The Renew Now button allows you to process your payment for the next Subscription cycle (annual or monthly) before your currently Active Subscription cycle has ended.
In other words, you can pay for the next cycle in advance using the Renew Now button.
Cancel
Cancellation is hassle-free and can be done from your Member Account at any time.
Once canceled, you will not be able to activate and/or use your RA Panel in Photoshop, and there will be no further charges, even if your payment method remains on file.
📌 Important: If you wish to continue using the purchased RA Panel for the remainder of the paid subscription but want to avoid getting charged after your current cycle lapses, please refrain from pressing Cancel. Instead, please remove your Payment Method or turn the auto-payment off.
If you cancel, you will not be able to Activate and use your panel in Photoshop for the remainder of your paid Subscription.
Resubscribe
If canceled by mistake, you can still Resubscribe to reactivate your subscription, and then Pay for the cycle as described above.
🚨 When your Subscription expires or you cancel it, the panel is disconnected from our server and the License Activation pop-up in Photoshop will ask you to enter your account email address again.
When you Resubscribe your expired or accidentally canceled Subscription, please be sure to also reset your License Activations via your Member Account > Reset Your License Activations as described here.
🟡 If you are unsure about anything, please do not cancel your subscription because that is an irreversible step. Instead, reach out to our dedicated Support Team with any questions you may have regarding your Subscription.
Dedicated Support Team
Your seamless experience with our software is our top priority! Should you require further assistance, our friendly and knowledgeable Support Team is always here to help.
Enjoy your RA Panels!