Our new UI Add-On options for the UXP panels are an easy way for our users to refresh their digital workspace.
Additional UI (User Interface) options are available as Add-ons only to customers who have previously purchased any RA UXP Panel and have an active RA Lab account (with an active annual or monthly subscription). Learn more.
Studies suggest that rejuvenating digital environment can contribute to a positive emotional response, reduce mental fatigue, stimulate users’ cognitive performance, impact user experience, mood, and, as a result, productivity ✍️
You must have an active subscription to the UXP panel for the Add-On UI to work.
If you are not sure if your subscription to the UXP panel is active, log into your Member Account, check the Subscriptions tab to confirm:
- Status of your subscription: Active
- In the Subscription totals, you have the UXP Panel that you are getting the UI Add-On for. It must be the same panel (either Beauty Retouch UPX or MUA Retouch UXP panel).
FAQ & Troubleshooting
> I bought a UI Add-On for the Beauty Retouch UXP panel, but it is not working, why?
There are a few reasons why your Add-On may be not working:
Reason #1
You have a legacy Beauty Retouch Panel, not the new UXP panel > you need to upgrade your old panel to the UXP version here, to be able to use the new UI Add-Ons.
Reason #2
You have the Beauty Retouch UXP Panel installed in your Photoshop, but your annual subscription has lapsed > check to make sure its Status is Active here, if it is not, click the View button and process the payment (or add a payment method).
Reason #3
You have the MUA Retouch UXP Panel with an active subscription > if you purchase a Beauty Retouch UI Add-On, it will not work with the MUA Retouch panel subscription. You need to have a Beauty Retouch UXP panel subscription for a Beauty Retouch UI Add-On to work.
Please reach out to our Support Team and let them know to switch your UI Add-On purchase to the other UXP panel (please specify the UI Add-On option you'd like).
Dedicated Support Team
If you still encounter difficulties, our friendly and knowledgeable Support Team is always available to assist you. Please submit a ticket, and they'll be happy to help you get up and running with our panels in no time!