Solution #1: Panel Compatibility
Please be sure that you have a licensed version of Adobe Photoshop CC installed on your computer as that is the only software the RA Panels are compatible with.
Note, that Photoshop Elements is NOT the same program and our panels will not work in it.
Check out the Photoshop version compatibility for our old (legacy) and new UXP panels here: Which Photoshop versions do RA Panels support? (Legacy and UXP).
Solution #2: Uninstall Older Panels
This error can also occur when the previous version of the panel has not been uninstalled properly before attempting to install a newer, updated version of the same RA Panel.
Please follow our instructions on the Uninstall Instructions page and uninstall the previous versions of the panel completely.
If None Of The Above Helped
If none of the above steps helped, please submit a Support Ticket and our designated Support Team will be happy to assist.
Please keep in mind, that we are a small team of artists, and we handle customer tickets during our working hours, under the First Come, First Served service policy.
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