Cannot log in to my Member Account

For all RA product purchases, visit: Your RA Accounts Guide.

Reason 1: Wrong Email Address

Log in using the email address associated with your original RA Panel purchase — the same address where you received your order confirmation from retouchingacademy.com or retouchingacademylab.com.

If you have multiple email addresses and cannot locate your purchase confirmation, contact our Support Team with all the email addresses you may have used and we will do our best to locate your account. Please note that we cannot guarantee account recovery without proof of purchase.

Reason 2: Forgotten Password

Go to Reset Password to set a new one.

If the password reset email is not arriving in your inbox, see Not Receiving RA Emails for common causes and fixes.

Reason 3: Clear Your Cache

If you keep seeing the same error or getting redirected to a wrong page, please clear your browser's cache and cookies.

Clearing your browser's cache resolves many common issues, including login errors, pages not loading correctly, panel activation reset errors, and password reset links not working. See: How to Clear Your Browser's Cache.

Alternatively, try logging in using your browser's Incognito Mode or Private Browsing as a quick test, though clearing the cache is the more reliable long-term fix.

Dedicated Support Team

If the FAQ does not resolve your issue, please contact our friendly Support Team: Submit a Support Ticket.