Reason #1: Not Receiving Our Emails
If you are not receiving our emails, please check this FAQ page: Not Receiving Our Emails.
Reason #2: Your Registration is Incomplete
If there is no Username when you are trying to reset your password, that means that you have not completed your RA Lab registration at the time of the purchase. Please see Reason #2 on this FAQ page for further instructions: Cannot log in to my Member Account
Reason #3: Clear Your Browsing History
You have reset your password but continue getting the “Incorrect Password” error, please simply clear your browser’s Cache and Cookies.
In Google Chrome, for example, you can do that via Chrome > Clear Browsing Data…
If None Of The Above Helped
If none of the above steps helped, please submit a Support Ticket and our designated Support Team will be happy to assist.
Please keep in mind, that we are a small team of artists, and we handle customer tickets during our working hours, under the First Come, First Served service policy.