Not receiving RA emails

Many email and Internet Service Providers (ISPs) block unwanted advertising emails, commonly known as “spam”. Sometimes, however, they also mistakingly block the emails that you do want to receive.

There are a couple of possible reasons for you not getting our emails:

1. Our automated emails are being trapped in your Spam/Junk mail folder or on your server - see Solutions #1 and #2 below;
2. You might be looking for our email in the wrong mailbox - see Solution #3 below;
3. You might have misspelled your email address at the time of your registration or when updating your account - see Solution #4 below.

 

Solution #1: Check Your Junk Mail Folder

If you are not receiving our emails, first please run a search across your entire mailbox (via the Search bar) for messages from [e-mail], it might be in your junk mail or elsewhere.

 

IMPORTANT! Please be sure to use the actual SEARCH feature in your mailbox rather than trying to simply locate our emails by looking through the emails to avoid wasting your time.

 

Whitelist or add our email addresses to your Contact List to ensure the delivery of our email messages to your inbox:

• [e-mail]
• [e-mail] 
• [e-mail]
  

 

Solution #2: Check the CPanel on Your Server

If your mailbox is located on a proprietary domain (for example, [e-mail]), it's most likely been captured by your Spam filter and is kept in the Junk Mail folder on your server. 

Proprietary domains, as opposed to public mail services such as GMAIL, HOTMAIL, or YAHOO, often filter out automated emails and prevent them from getting into your inbox.

You will need to check your mailbox on the server via the cPanel.

Please consider changing the email address in your RA Lab account to any of your public mail service email addresses instead of an email on a proprietary domain to ensure consistent email delivery and for your convenience.

Solution #3: Searching In The Wrong Mailbox

If you used your PayPal account to pay for the panel, at the time of the purchase our system only had one email address linked to your transaction and it was your PayPal email address.

You can change this email address in your account to another via Your Profile page. 
To locate our automated emails, please check the mailbox of the email address that is linked to your PayPal account as described in Solution #1 above.

If None Of The Above Helped

If none of these suggestions have helped, please submit a Support Ticket and our awesome Support Team will be happy to assist.

Please keep in mind that we are a small team of artists, and we handle all support tickets during our working hours in accordance with our Support Policy under the First Come, First Served service policy.