- Our automated emails are being trapped in your Spam/Junk mail folder or on your server - see Solutions #1 and #2 below;
- You might be looking for our email in the wrong mailbox - see Solution #3 below;
- You might have misspelled your email address at the time of your subscription or when updating your account - see Solution #4 below.
Solution #1: Check Your Junk Mail Folder
IMPORTANT! Please be sure to use the actual SEARCH feature in your mailbox rather than just looking for our emails yourself to avoid wasting your time.
Solution #2: Check the CPanel on Your Server
If your mailbox is located on your proprietary domain (for example, email@example.com), it has most likely been captured by your spam filter and is kept in the Junk Mail folder on your server.
Proprietary domains, as opposed to public mail services such as GMAIL, HOTMAIL, or YAHOO, often filter out automated emails and prevent them from getting into your inbox.
You need to check your mailbox on the server via the cPanel.
Solution #3: Searching In The Wrong Mailbox
At the time of the purchase, if you used your PayPal account to pay for the panel, our system only had one email address linked to your transaction and it was your PayPal email address.
You can change this email address in your account to another after you Complete the Registration via Your Profile page, but for now, please be sure to search for our email firstname.lastname@example.org in the mailbox associated with your PayPal account. Or search for the Subject line: Important: Complete Your RA Lab Registration.
Solution #4: If None Of The Above Steps Helped