Not receiving RA emails

There are a couple of possible reasons for that:

1. Our automated emails are being trapped in your Spam/Junk mail folder or on your server - see Solutions #1 and #2 below;
2. You might be looking for our email in the wrong mailbox - see Solution #3 below;
3. You might have misspelled your email address at the time of your subscription or when updating your account - see Solution #4 below.

 

Solution #1: Check Your Junk Mail Folder 

If you are not receiving our emails, first please run a search in your mailbox for messages from [e-mail], it might be in your junk mail or elsewhere.
IMPORTANT! Please be sure to use the actual SEARCH feature in your mailbox rather than just looking for our emails yourself to avoid wasting your time.

 

Add our email addresses to your Contact List to ensure the delivery of our email messages to your inbox:

• [e-mail] 
• [e-mail] 
  

 

Solution #2: Check the CPanel on Your Server

If your mailbox is located on your proprietary domain (for example, [e-mail]), it has most likely been captured by your spam filter and is kept in the Junk Mail folder on your server. 

Proprietary domains, as opposed to public mail services such as GMAIL, HOTMAIL, or YAHOO, often filter out automated emails and prevent them from getting into your inbox.

You need to check your mailbox on the server via the cPanel. 

Solution #3: Searching In The Wrong Mailbox

At the time of the purchase, if you used your PayPal account to pay for the panel, our system only had one email address linked to your transaction and it was your PayPal email address.

You can change this email address in your account to another after you Complete the Registration via Your Profile page, but for now, please be sure to search for our email [e-mail] in the mailbox associated with your PayPal account. Or search for the Subject line: Important: Complete Your RA Lab Registration.

Solution #4: If None Of The Above Steps Helped

If none of the above steps helps, please submit a Support Ticket and we will assist with accessing your account.

 

Please keep in mind, we are a small team of artists, and we handle customer tickets during our working hours, under the First Come, First Served service policy.