Not receiving RA emails

There are a couple of possible reasons for that:

1. Our automated emails are being trapped in your Spam/Junk mail folder or on your server - see Solutions #1 and #2 below;
2. You might be looking for our email in the wrong mailbox - see Solution #3 below;
3. You might have misspelled your email address at the time of your registration or when updating your account - see Solution #4 below.

 

Solution #1: Check Your Junk Mail Folder

If you are not receiving our emails, first please run a search across your entire mailbox (via the Search bar in your mailbox) for messages from retouchingacademylab.com, it might be in your junk mail or elsewhere.

 

IMPORTANT! Please be sure to use the actual SEARCH feature in your mailbox rather than trying to simply locate our emails by looking through the emails to avoid wasting your time.

 

Add our email addresses to your Contact List to ensure the delivery of our email messages to your inbox:

• [e-mail]
• [e-mail] 
• [e-mail]
  

 

Solution #2: Check the CPanel on Your Server

If your mailbox is located on your proprietary domain (for example, [e-mail]), it has most likely been captured by your spam filter and is kept in the Junk Mail folder on your server. 

Proprietary domains, as opposed to public mail services such as GMAIL, HOTMAIL, or YAHOO, often filter out automated emails and prevent them from getting into your inbox.

You will need to check your mailbox on the server via the cPanel.

Please consider changing the email address in your RA Lab account to any of your public mail service email addresses instead of an email on a proprietary domain for your convenience and to ensure consistent email delivery.

Solution #3: Searching In The Wrong Mailbox

At the time of the purchase, if you used your PayPal account to pay for the panel, our system only had one email address linked to your transaction and it was your PayPal email address.

You can change this email address in your account to another email address via Your Profile page after you complete your registration, but for now, please be sure to search for our email retouchingacademylab.com in the mailbox associated with your PayPal account, or search for the subject line Important: Complete Your RA Lab Registration.

If None Of The Above Helped

If none of the above steps helped, please submit a Support Ticket and our designated Support Team will be happy to assist.

Please keep in mind, that we are a small team of artists, and we handle customer tickets during our working hours, under the First Come, First Served service policy.