Forgot my password

Solution #1: Reset Your Password

If you don't remember your password, please do not type an incorrect password more than 2 times, simply request a new one by clicking Forgot Password? 

...or via the main menu under Your Account: Reset Password 

Solution #2: Not Receiving Our Emails

If you are not receiving the password reset email, please check this FAQ page: Not Receiving Our Emails. 

Solution #3: Clear Your Browsing History

If you have reset your password but are still getting the “Incorrect Password” error, please simply clear your browser’s Cache and Cookies – your browser might be looping you back to the error page even if you are using the correct password after resetting it.

If None Of The Above Helped

If none of the above steps helped, please submit a Support Ticket and our designated Support Team will be happy to assist.

Please keep in mind, that we are a small team of artists, and we handle customer tickets during our working hours, under the First Come, First Served service policy.